Our Services

At Double Wind, we help software companies fix, build, and scale Customer Success, Implementation, and Support. Our services combine strategic advisory with hands-on execution — so you get results, not just recommendations.

Advisory & Strategy

High-level guidance for executives and investors.

  • Post-sales org design — Customer Success, Implementation, Support.

  • Segmentation frameworks — Premium vs Scaled vs Tech-Touch.

  • Metrics & dashboards — NRR, Adoption, Leading Indicators.

  • Board & investor readiness — Health Checks, Portfolio Support.

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Fractional Leadership

Hands-on executive support without a full-time hire.

  • Interim VP / Head of Customer Success or Implementation.

  • Team leadership during transitions or scaling phases.

  • Executive coaching for rising CS and post-sales leaders.

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Execution Projects

Targeted initiatives that deliver measurable impact.

  • Onboarding & implementation redesign.

  • Support operations: SLAs, escalation processes, tooling.

  • Churn turnaround programs & renewal playbooks.

  • Expansion & adoption frameworks.

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Training & Enablement

Building capabilities that last beyond the engagement.

  • Customer Success playbook development.

  • Post-sales process documentation & training.

  • Manager enablement for CS, Support, and Implementation.

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Schedule an Intro Call

Let’s Fix, Build, and Scale your Post-Sales functions. Fill out some info and we will be in touch shortly. We can’t wait to hear from you.