Who we are
Double Wind Consulting helps software companies fix, build, and scale post-sales functions — Customer Success, Implementation, Support, and Renewals.
We combine Advisory and Execution: bringing the strategy and frameworks to guide growth, and the hands-on leadership to make it happen. Whether you need a trusted advisor at the executive level, an interim leader, or a project partner, Double Wind delivers clarity, execution, and outcomes.
Founder and Principal, Chad Stephen, is a SaaS Customer Success Leader and Operator with experience spanning multiple industries and verticals. Chad always carry a mission to efficiently scale the customer experience while building world-class teams and maintaining high levels of customer satisfaction. Chad thrives in fast-paced, high-growth organizations.
Core competencies include process improvement, customer relationship management, strategic planning, and communication. Chad has a proven track record of leading transformational projects, developing and executing customer success strategies, increasing revenue and satisfaction metrics, and managing complex and diverse stakeholder relationships. Chad is motivated by finding solutions that optimize customer outcomes and business performance, and by empowering his teams to achieve excellence and growth.
