View from a sailboat on the water during sunset, showing the boat's deck with ropes and winch, and the large white sail against a cloudy sky.

Elevate your Post-Sales Function

Fix, Build & Scale — Achieve unparalleled long-term customer value and exponential growth.

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  • Modern, futuristic walkway with black arching supports, illuminated ceiling, and reflective wall panels, with two people walking towards the horizon.

    Advisory & Strategy

    High-level guidance for executives and investors.

    Post-sales org design — Customer Success, Implementation, Support.

    Segmentation frameworks — Premium vs Scaled vs Tech-Touch.

    Metrics & dashboards — NRR, Adoption, Leading Indicators.

    Board & investor readiness — Health Checks, Portfolio Support.

  • Close-up of a glowing filament inside an incandescent light bulb, with a prominent, bright filament coil illuminated.

    Fractional Leadership

    Hands-on executive support without a full-time hire.

    Interim VP / Head of Customer Success or Implementation.

    Team leadership during transitions or scaling phases.

    Executive coaching for rising CS and post-sales leaders.

  • Two individuals working at a desk with open laptops, printed documents, and pens.

    Execution Projects

    Targeted initiatives that deliver measurable impact.

    Onboarding & implementation redesign.

    Support operations: SLAs, escalation processes, tooling.

    Churn turnaround programs & renewal playbooks.

    Expansion & adoption frameworks.

  • A diverse group of professionals seated around a conference table in a modern office, using laptops and engaging in a meeting.

    Training & Enablement

    Building capabilities that last beyond the engagement.

    Customer Success playbook development.

    Post-sales process documentation & training.

    Manager enablement for CS, Support, and Implementation.

About
our company

Double Wind Consulting helps software companies fix, build, and scale post-sales functions — Customer Success, Implementation, Support, and Renewals.

We combine Advisory and Execution: bringing the strategy and frameworks to guide growth, and the hands-on leadership to make it happen. Whether you need a trusted advisor at the executive level, an interim leader, or a project partner, Double Wind delivers clarity, execution, and outcomes.

Let’s put some wind in your sails.

Learn more

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Let’s Fix, Build, and Scale your Post-Sales functions. Fill out some info and we will be in touch shortly. We can’t wait to hear from you!